Refund policy

Return / Exchange

We’re sorry if you’re not completely satisfied with your purchase.
We accept returns within 14 days of delivery for most items in new and unused condition.

Please note: returns for non-faulty items are accepted at our discretion.
Each return is reviewed on a case-by-case basis, and options such as store credit, exchange, or refund may apply.

Personalised / custom engraved items cannot be returned unless faulty.

1. Received a faulty or damaged item?

We’re really sorry to hear this.

If you have received a faulty or damaged item, please email us at info@shopgust.eu as soon as possible with the following information:

  • Your order number
  • Which item is damaged
  • Photographic evidence
  • Photo of the shipping label

Please do not return any items without contacting us first, as this may delay the resolution process.

Items should be returned in their original condition with all labels attached where possible.

If your parcel has been damaged upon delivery, please take photographic evidence and send it to our support team.

All claims for damaged items must be made within 14 days of delivery.

2. I entered the wrong item or shipping address. What do I do?

We can update your order before it is shipped.

Please email us immediately at info@shopgust.eu with the following information:

  • Order number
  • Incorrect item name / shipping address
  • Correct item name, size, colour / shipping address

We are unable to make any changes once the order has been shipped.

Returns & Refunds

Refunds will be processed after we receive the returned item and verify all details.

Customers are responsible for return shipping costs unless the item is faulty, incorrect, or significantly not as described.

We handle all return and refund requests on a case-by-case basis.

Once your return is approved, we will process your refund within 14 days.
In most cases, funds will appear in your account within 3–5 business days, depending on your bank.

⚠️ Important:
Once your return, exchange, or refund request is approved,
you must ship the item back within 7 days. If the item is not shipped within this period, the claim may be considered invalid.

If you do not receive your refund within the expected timeframe, please feel free to contact us.